Have you ever seen someone who is technically skilled at their chosen profession, yet they can’t seem to move their career forward? Or maybe you know someone whose technical skills are less-than-stellar who seems to get raises and promotions ahead of ‘more qualified’ people? These are common scenarios where emotional intelligence is the unseen driver in people’s careers.
Experts agree that emotional intelligence is the most significant factor in predicting a person's performance. It affects everything we do, and most people are not even aware of what it is, much less how to master it. This course unpacks some myths and realities of emotional intelligence and equips you to start improving yours so you can manage your own emotions and relationships more effectively.
You will learn what emotional intelligence is, each of its components, and how to use it to enhance your career.
1. Emotional intelligence models
a. Mixed model
b. Trait model
c. Ability model
2. Working definition of emotional intelligence
3. Impact of emotions on decision making
4. Components of emotional intelligence
a. Self Awareness
b. Self Management
c. Social Awareness
d. Relationship Management
5. The relationship management cluster
a. Developing Others
b. Inspiring and guiding individuals and groups
c. Initiating or managing change
d. Influence
e. Conflict Management
f. Teamwork & Collaboration
6. Emotion management techniques
7. Self-reflection techniques
8. Tools for improving self-awareness and mindfulness
You will learn what emotional intelligence is, each of its components, and how to use it to enhance your career.
1. Emotional intelligence models
a. Mixed model
b. Trait model
c. Ability model
2. Working definition of emotional intelligence
3. Impact of emotions on decision making
4. Components of emotional intelligence
a. Self Awareness
b. Self Management
c. Social Awareness
d. Relationship Management
5. The relationship management cluster
a. Developing Others
b. Inspiring and guiding individuals and groups
c. Initiating or managing change
d. Influence
e. Conflict Management
f. Teamwork & Collaboration
6. Emotion management techniques
7. Self-reflection techniques
8. Tools for improving self-awareness and mindfulness
John Sanchez
John Sanchez has more than 20 years’ experience and is Managing Director of the consulting and training firm FPA Group. John started his career at a top ten international accounting firm that merged into E&Y, then he transitioned to mergers and acquisitions roles for several Fortune 500 companies including Royal Caribbean Cruises and AutoNation. He has developed and delivered training for some of the largest organizations in the world including the American Institute of Certified Public Accountants and businesses in a variety of industries including financial services, telecommunications, and technology to name just a few.
AI for Project Managers: Smarter Planning Reporting and Com…
Mastering Performance Management: Strategies for Continuous…
ChatGPT for Innovative Business Advisory Services for Accou…
Female to Female Hostility @Workplace: All you Need to Know
Latest Trends in Human Error Reduction in GMP Manufacturing
Bootcamp for New Managers and Supervisors: Develop These Es…
Analytical Method Validation Under Good Laboratory Practice…
2-Hour Virtual Seminar on The Complexity and Interplay Amon…
2-Hour Virtual Seminar on How to Conduct an Internal Harass…
Data Integrity and Privacy - Compliance with 21 CFR Part 11…
Do's and Don'ts of Documenting Employee Behaviour, Performa…
Fostering a Culture of Respect: Eliminating Gossip, Rumour…
The Perfect Storm Coming to Healthcare: Value Based Care Me…
Payroll Record Keeping: How to Thin Out File Cabinets and Q…
Medical Device Cybersecurity Following FDA’s 2026 Premarket…
Construction Lending And Real Credit Administration: Evalua…
HIPAA Compliance in 2026 — Practical Strategies for Breach …
Moving From an Operational Manager to a Strategic Leader
Launch Your Career: The Ultimate Guide for Emerging Profess…
Dealing With Difficult People: At Work & In Life
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Discover how Emotional Intelligence turns AI from a technic…
The 6 Most Common Problems in FDA Software Validation and V…
High-Impact Performance Management: Tools, Tactics & Coachi…
The 60 Minutes Introduction to DAX
Empowering Conflict Resolution: Letting Go to Gain Control
AI Across the Business: Practical Use Cases for Founders an…
Faster, Better Talent Acquisition: Leveraging AI & ChatGPT …
The Anti-Kickback Statute: Enforcement and Recent Updates
Goal Mastery: From Resolutions to Results in 2026
Your AI Advantage: How HR Professionals Can Use Claude to S…
Human Error Reduction Techniques for Floor Supervisors
Validation of FDA-Regulated Medical Device and SaMD Product…
Human Factors Usability Studies Following ISO 62366 and FDA…